What is eCommerce?

eCommerce, also known as electronic commerce, refers to the process of buying and selling merchandise online and the transactions of the money and data involved. eCommerce consists of any and all transactions of goods or services over the internet.

eCommerce

noun

e-com-mers

1

the business of buying and selling goods and services on the internet

We decided to start an eCommerce website in order to sell our products online.

There are eCommerce solutions for the transactions of physical goods (ie. retail and wholesale websites), digital products (ie. online courses, ebooks), services (ie. SaaS, freelancers), crowdfunding (ie. collection of money for a potential product or service), and subscriptions (ie. online news resources).

What are the different models of eCommerce?

eCommerce consists of four main types of online transaction models, including:

B2B eCommerce

B2B eCommerce is an online transaction where one business sells goods or services to another business. This includes wholesale websites where a business can sell wholesale products to other businesses.

B2C eCommerce

B2C eCommerce is an online transaction where a business sells goods or services to consumers. This is what comes to mind for most people when referencing eCommerce. This includes retail websites where consumers can purchase physical goods (such as clothing or food) directly from a business.

C2C eCommerce

C2C eCommerce is an online transaction where a consumer sells goods or service to other consumers. This includes websites where consumers can resell their goods to other consumers like eBay.

C2B eCommerce

C2B eCommerce is an online transaction where a consumer sells goods or services to a business. This includes websites where content creators can sell their services to businesses who are in need of content for digital marketing.

What defines a successful eCommerce Website?

While eCommerce websites are built to sell products or services, some factors stand above others when considering the potential for an eCommerce site to be successful:

1

User Experience

You want people to want to use your site. Although good UX Design does not cause people to purchase goods or services, it allows them to easily find what they need which makes them more likely to transact. A UX Designer must take the perspective of the end-user to define a user flow for your eCommerce site that both eases the customer journey and adheres to your brand. From making the prices of your items apparent on your site to simple navigation, user experience plays a HUGE role in whether a customer will purchase from your online shop or one of your competitors.

2

Purchasing Process

A seamless purchasing process is necessary for an eCommerce store to be successful. Consumers and businesses alike don’t want to jump through hoops to purchase an item; especially after they have spent time finding the item. Once a user lands on the product or service they want, the remaining steps to obtain the product or service should be concise and effortless. Minimizing friction is key here. Who doesn’t want to make a purchase in one click? The easier it is to purchase the goods or service you are selling in your online store, the more you will sell.

3

Mobile-Optimized

eCommerce website development must take mobile optimization into account from the start. With the vast majority of people around the world now surfing the web on their smartphones, it is without question that you will have mobile online shoppers. To accommodate these visitors, you must develop your site to be user-friendly for all form factors of smartphones and tablets. This includes accommodating not only current iOS and Android devices, but all past sizes of mobile devices and operating systems that your audience may use to view your site.

Our eCommerce Development Process

The site is easy to use and customer-friendly, reflected in the 45% increase in sales after its launch. SingleMind continues to provide general support and maintain a good, professional relationship. The team is honest, open, and responds to issues very fast, despite the time difference involved… I’ve really been satisfied with our relationship with them.

SingleMind client testimonial for Product Research, Product Strategy, Branding, UX Design, Website Development, Web Application Development, and Software Support

Director of Merchandising
The Juilliard School